Policies

PAYMENT

I accept credit cards via PayPal or Shopify, I do not retain or have access to any credit card information. Full payment is required before orders are shipped. For custom orders, invoices will be sent through PayPal, and orders will be dyed after payment is received.

SHIPPING

Current shipping time is on the shop page. Orders are shipped domestically and internationally via USPS. When available, tracking will be sent to the email address provided at checkout. Please track your order using this number. I am not responsible for any lost or stolen packages.

For international orders, buyer is responsible for any customs fees required. Shipping fees are non-refundable if the package is refused and returned.

RETURNS

If you have an issue with your order, please contact me to resolve it. Returns are accepted within 14 days of shipping date and must be returned in the original skein form, with the original skein smell. Buyer is responsible for return postage. Sale skeins are not eligible for return. International sales are final.