Frequently Asked Questions
When will my order ship?
In stock orders will ship within 2-3 business days. Dyed-to-order skeins will ship within 14 business days. If you are ordering both in stock and dyed-to-order skeins your order will ship together upon completion of the dyed-to-order skein(s).
Will you combine orders for shipping?
Absolutely! If I haven’t already shipped any of the orders, I will combine them and refund any overage in postage paid (if over $1 USD) when your order is shipped.
Will my yarn have cat hair on it?
Possibly. We share our home with two cats. Even though they have no interest in yarn, they do still have hair and shed. Finished inventory is kept away from my feline friends, but yarn is prepped, dried, twisted and labeled in a shared cat space. Please keep allergies in mind when ordering.
Will you wind my yarn for me?
Yes! You can find the listing for yarn winding services here. If you are buying multiple skeins and only want one or some wound please indicate this in the note section in your cart. Please note that caked yarns can't be returned.
You sent me the wrong skein! What now?
Ah! I’m so sorry that happened. Please reach out to me here and I’ll make it right for you.
Do you accept returns?
Yes! Please read my return policy here.
Help! Will you dye me sweater quantity of my favorite color?
Yes! If you need more than what’s available in my shop please contact me here and let’s make some yarny magic happen for you.
Do you offer any quantity discounts?
Will you dye a custom colorway just for me?
At this time I am not accepting orders for custom colorways.
Why doesn’t my yarn match the photo exactly?
Due to the nature of the hand-dyed and speckle process skeins will vary within and between dye lots. Because of this please expect some variation between the skein you receive the skein shown in the photo. I recommend alternating skeins every few rows on large projects.
Where do you get your yarn from?
All bases are sourced from farms that do not practice mulesing. All superwash merino bases are produced in South America and I purchase from suppliers based in the U.S.
Can I buy your yarn in stores?
You sure can. Check out stores that stock Old Rusted Chair yarn across the country here.
Do you wholesale orders?
Please drop me a note here if you are interested in wholesale ordering.
What is an Oldriginal colorway?
Oldriginals are one of a kind colorways and cannot be repeated. Sometimes they are tests for new colorways and sometimes they are variations of a current colorway. If you have a favorite Oldriginal, make sure to scoop it up before it’s gone! These skeins will always be offered at a sliding scale price.
Why did you send my yarn in a plastic bag?
I want to make sure your yarn arrives in pristine condition. The clear bags your yarn came in are made of 100% recycled content and are made in the USA. You can reuse them or recycle them with the rest of your plastic bags.